If you are not entirely satisfied with your purchase, we are here to help.
-You have 30 calendar days to return an item from the date you received it.
-To be eligible for a return, your item must be unused and in the same condition that you received it with the exception of blades. Please do not return any used blades for safety reasons.
-Your item must be in the original packaging.
-Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 5-7 business days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping label will be provided by DermaplanePro if error occurred on the company’s behalf.
Returning of Blades:
Customer is responsible for return shipping costs, unless there is a manufacturing issue. Once returned, our onsite esthetician will inspect the blades for quality. You may receive a full refund on your blades for a manufacturing issue. If you would like to return the blades, and no issue is presented or inspected, you will be refunded less the amount of the blades that have been used.
If you are creating a return for blades, please email [email protected] to collect more information.
International Orders & Shipping
Items shipped internationally may be subject to customs duties and sales or Value Added Tax (VAT) set by the destination country. DermaplanePro has no control over these fees and is unable to calculate them for you. If you are not familiar with the customs fees in your country, please check with your local customs office for more information prior to purchase.
You are required to acknowledge that any customs duties and taxes that apply are your responsibility.
If you have any questions on how to return your item to us, contact us at 775-507-4466 or email [email protected]