Return & Refund Policies

Thank you for shopping at DermaplanePro.
If you are not entirely satisfied with your purchase, we are here to help. For all returns/refunds, please contact or call (775) 507-4466 (shipping department). Please fill out the Return Merchandise Form as instructed. A return label may be provided for qualifying orders. Please see below policy to make sure your product(s) qualify for a return or refund.


-With the exception of blades, no product will be accepted after a 30 day period once it’s been delivered. Please inspect your shipment as soon as you receive it for any damaged or defective items.
-To be eligible for a return, your item must be unused and in its original packaging. Please do not return any used blades for sanitary/safety reasons.
-Have your receipt, order number and email on your account to provide to us.


Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 5-7 business days, depending on your card issuer’s policies.
Blades are not eligible for returns/refunds after 60 days from delivery. If eligible, 75% of the blades must be unused to complete a return and receive a refund.


Shipping fees are non­refundable, unless an error has occurred on the company’s behalf. Please note that once your order has been picked up and scanned by the carrier, we are not responsible for any delays, lost or damaged shipments. For inquiries or concerns about your package, we recommend reaching out to your local carrier directly.

For comprehensive coverage against lost, stolen, or damaged shipments, we advise selecting Route Protection at checkout to purchase insurance for your shipment. If you haven’t received your package within 5 days of the expected delivery date, please reach out to us for assistance. Here are a few of the transit times for our most popular shipping options:

FedEx 2Day- 2 day transit days not including holidays and weekends
USPS Priority- 2 -3 business days
USPS Ground Advantage- 5-7 business days

Returning of Blades:

If you are not satisfied with your blade purchase, you can return your blades for a refund, or exchange for a different blade lot. If you are creating a return for blades, please e-mail 
You cannot submit an exchange for a different blade type. In this instance, you would need to return your current blades and place a new order. 
DermaplanePro will provide a pre-paid return label to ship any unused blades back to us. Once returned, our quality team will inspect the blades. You may receive a full refund or exchange on your total blade purchase for a manufacturing issue. If you would like to return or exchange the blades, and no issue is presented or inspected, you will be refunded less the amount of the blades that have been used.
Blades are not eligible for returns/refunds after 60 days from delivery. If eligible, 75% of the blades must be unused to complete a return and receive a refund.

International Orders & Shipping ships from the United States. We do not ship internationally to countries where we have distributors. please visit the Distributor Page for the appropriate contact information. Items shipped internationally may be subject to customs duties and sales or Value Added Tax (VAT) set by the destination country. DermaplanePro has no control over these fees and is unable to calculate them for you. If you are not familiar with the customs fees in your country, please check with your local customs office for more information prior to purchase.
We do not ship to: Mexico or any countries in South America.
You are required to acknowledge that any customs duties and taxes that apply are your responsibility.

Contact Us

If you have any questions on how to return your item to us, contact us at 775-507-4466 or email