Refund policy

Shipping

All orders are processed within 1–2 business days, regardless of the shipping method selected, unless an overnight shipping request has been arranged.

Overnight Shipping

For overnight shipping requests, please contact support@dermaplanepro.com before placing your order. Full payment must be received by 11:00 AM Pacific Time to allow for same-day processing.

Shipping Times

  • Transit times are estimates only and are based on business days.

  • Weekends and holidays are not included in carrier transit times.

  • FedEx 2Day does not include weekend delivery.

  • We cannot guarantee domestic delivery dates, as transit times are determined by the shipping carrier.

  • FedEx Ground may use USPS for final delivery to qualifying rural addresses and P.O. Boxes.

Shipping Responsibility & Route Protection

Once your order has been picked up by the shipping carrier, responsibility for the shipment transfers to the carrier. While we are always happy to assist whenever possible, we are not responsible for packages that are delayed, lost, damaged, stolen, or misdelivered while in transit.

To help protect your shipment, we offer Route Shipping Protection on all orders.

  • If Route Shipping Protection is purchased: Claims must be submitted directly through Route. Route is solely responsible for reviewing, approving, and determining claim eligibility.

  • If Route Shipping Protection is declined: Any shipping-related issues or claims must be handled directly with the shipping carrier.

Shipping Addresses

Please verify that your shipping address is complete and accurate before submitting your order. Orders returned to us due to an invalid or undeliverable address will be reshipped using the original shipping method once the address has been confirmed.

 

 

Returns & Exchanges

Please inspect your order as soon as it is delivered. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can review the issue and work with you toward the best available resolution.

All issues must be reported within 30 days of the delivery date.

Return Requirements

To request a return, you must:

  • Submit a completed Return Request Form.

  • Have the product available for return.

For quality-related concerns, returning the product is an important part of our review process. Returned products allow us to verify the reported issue and conduct any necessary testing for quality assurance. If no product is available to return, resolution options available may be limited.

Return Shipping

If the return is not the result of our error, the customer is responsible for return shipping costs.

Return Address
DermaplanePro
8850 Terabyte Ct., Suite I
Reno, NV 89521

Exchanges

Exchanges are only available for the same product. We are unable to exchange an item for a different product due to pricing and inventory differences.

If you have any questions regarding shipping, returns, or exchanges, please contact support@dermaplanepro.com. We are happy to assist.